Genna Pizza is currently looking for an Assistant Store Manager!
*Responsibilities:*
* *Leadership and Staff Management:* Lead by example and inspire a cohesive team environment.
Motivate, coach, and mentor staff members, fostering their professional growth.
Set performance expectations, provide regular feedback, and address any performance concerns.
* *Respectful and Empathetic Leadership:* Develop rapport with staff, gaining their respect through open communication, understanding their needs, and demonstrating empathy.
Create an inclusive atmosphere where all team members feel valued and supported.
* *Professional Communication:* Communicate effectively and professionally with both staff and customers.
Address staff concerns promptly and constructively.
Interact with customers in a courteous manner, addressing inquiries, concerns, and feedback with a customer-centric approach.
* *Problem-Solving:* Exhibit quick and effective problem-solving skills when dealing with customer and staff issues.
Analyze situations, make informed decisions, and implement solutions that align with company policies and customer satisfaction goals.
* *Emotional Regulation:* Maintain a mild-tempered and composed demeanor, even during high-pressure situations.
Act as a role model of self-control and patience, encouraging these qualities within the team.
* *Brand Ambassador:* As the face of Genna Pizza, embody the company's values and brand image.
Take pride in representing the establishment positively within the community.
* *Operational Excellence:* Oversee day-to-day operations of the store, ensuring that operational standards are met.
Monitor inventory levels, manage resources efficiently, and collaborate with other departments to maintain a smooth workflow.
* *Performance Metrics:* Track key performance indicators (KPIs) related to sales, customer satisfaction, staff performance, and operational efficiency.
Implement strategies to improve performance in these areas.
* *Training and Development:* Coordinate training programs to enhance staff skills and knowledge.
Identify areas for improvement and implement training initiatives that align with company goals.
* *Compliance:* Ensure compliance with health and safety regulations, as well as company policies and procedures.
Uphold cleanliness and sanitation standards in the store.
*Qualifications:*
* Proven experience in a leadership or management role, preferably within the food service industry.
* Exceptional interpersonal skills and the ability to inspire and lead a diverse team.
* Strong communication skills, both verbal and written, for effective interactions with staff and customers.
* Problem-solving skills and the ability to make quick decisions under pressure.
* Emotional intelligence and the ability to show empathy while maintaining authority.
* Demonstrated ability to manage multiple tasks and priorities simultaneously.
* Proficiency in basic computer applications and point-of-sale systems.
* Understanding of food safety and health regulations.
* High school diploma or equivalent; additional education or training in business management is a plus.
If you are a dedicated leader who thrives in a fast-paced environment, can foster a positive team culture, and is committed to providing outstanding customer experiences, we invite you to apply for the position of Store Manager at Genna Pizza.
Join us in making every dining moment memorable for our customers while nurturing a thriving team atmosphere.
Job Type: Full-time
Benefits:
* Employee discount
* Flexible schedule
* Paid training
Experience level:
* 1 year
* 2 years
* 3 years
Restaurant type:
* Casual dining restaurant
* Fast casual restaurant
* Quick service & fast food restaurant
Shift:
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Every weekend
* Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
* Do you have Experience with Scheduling? If so, how much?
* Do you have Kitchen experience? If not, are you willing to learn?
* What is your Full Availability?
* How many hours are you looking for?
* Do you have experience with POS systems? If so, how much?
Work Location: In person
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