JOB SUMMARY:
Under the direction of the Sr.
Manager Service Center Network & Technical Training, the Program Manager is responsible for monitoring and ensuring Dassault service center compliance as per established regulatory standards, Dassault agreements, and company policies and procedures.
This position will work with aircraft service centers to collect and share critical information, data, and key performance indicators to drive new initiatives and improve overall customer satisfaction.
LOCATION:
Melbourne FL or DFW TX
PRINCIPAL DUTIES/RESPONSIBILITIES:
Scheduling, conducting, and reporting the results of service center audits in accordance with company policy and procedures, and enforceable legal agreements
Monthly, quarterly, and annual collection and analysis of data to provide reporting and key metrics for internal and Senior Management distribution.
This may include but is not limited to specific service center activities, critical information, customer satisfaction metrics, and department performance
Facilitates onsite meetings, and tracks objectives and accomplishments
Escalates issues or problems to appropriate levels to ensure prompt resolution of operational and technical issues by applicable parties
Coordinate with service centers to deploy Dassault technical and commercial products and initiatives
Track Dassault Technical Referential to identify aircraft changes impacting service center operations.
This might include changes to maintenance procedures, tooling requirements, and training needs
Maintain and update service center tooling requirements to include periodic accuracy reviews, and the identification of tooling needs and discrepancies
Identification and reporting of service center customer satisfaction concerns to ensure final resolution
Participates in periodic meetings between Dassault and various vendors and/or Dassault?s Customers
Accomplishes administrative activities related to Dassault-authorized agents in the accomplishment of the Company Mission Statement with the highest regard for the Company Values
Articulates the Company vision to all subordinates and provides a workplace that enables employees to fulfill Company goals
Create, manage, and update applicable company policy and procedural documents as mandated by Management
Promotes, initiates, and conducts good communication with service centers, the Customer, Dassault and its departments, and other groups, and individuals for the understanding and accomplishment of Dassault?s commitment to Customer, Individuals, and Company
NON-PRINCIPAL DUTIES/RESPONSIBILITIES (NON-ESSENTIAL FUNCTIONS):
Plans, develops, and implements new methods and procedures designed to improve the service center network to make operations easier, minimize operating cost, and effect greater utilization of labor and materials.
Assist to identify required ASC Agreement changes and updates for incorporation.
Assist in efforts to deploy new training programs to ASC?s, Dassault Service Centers, and Customers.
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