Designated General Manager

The Designated General Manager directs the operation of all assigned units within a district by performing the duties outlined below.
Essential Duties and Responsibilities These include the following: Develop and maintain professional functional working relationships with IHOP restaurant hourly employees, Corporate and Regional employees, and guests.
Implement the IHOP 101 Team member training program for all restaurant hourly employees, to improve unit operations and the guest experience.
Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for assigned unit as defined by the current Standard Operating Procedures (SOP) and current operations plan.
Manage the restaurant floor and focus on regular contact with guests.
Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner.
Ensure approved comment cards are in use and acted upon.
Comply with federal, state, and local regulations that are applicable to the assigned unit.
Recruit, train and retain employees as defined by the current SOP and operations plan for the assigned unit.
Maintain turnover within acceptable limits.
Conduct on-going coaching and administer the restaurant hourly compensation plan.
Assure performance appraisals and that merit increases (if applicable) are given as scheduled.
Properly document performance problems.
Communicate and enforce policies on 1) sexual harassment, 2) discrimination, 3) diversity.
Maintain crewmember appearance and uniform standards.
Ensure food is in compliance with SOP in the areas of specifications, recipes, plating, and garnishes.
Ensure food is presented well and served at appropriate temperatures, within standard ticket times.
Control guest checks and follow proper register/cash-handling procedures.
Implement national and local marketing promotions, including the use of the correct Point of Purchase (POP), posters, and placements.
Keep menus clean and in good condition.
Use Family Friendly promotional items as described in the marketing section of the SOP Complete all required reports and paperwork.
Handle paperwork accurately and on a timely basis.
Maintain personnel files with appropriate employment and legal documents.
Perform other duties as assigned.
Supervisory Responsibilities Directly supervise Assistant Manager and restaurant hourly employees at assigned unit.
Responsible for the overall direction, coordination, and evaluation of the Company units.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or experience High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience.
Language Skills Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routing reports and correspondence.
Ability to speak effectively before groups of guests or restaurant employees.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situation.
Certificates, Licenses, Registrations A valid Driver’s License will be necessary to drive a car on Company business.
Other Skills and Abilities Certification through assigned IHOP training courses.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly is required to stand, walk, and sit.
The employee frequently is required to use hands to grasp, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
The employee regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision and distance vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly is exposed to fumes or airborne particles.
The employee frequently works near moving mechanical parts and is exposed frequently to toxic or caustic chemicals.
The employee occasionally is exposed to wet and/or humid conditions, extreme cold, extreme heat, risk of electrical shock, and risk of radiation.
The noise level in the work environment is usually moderate.
Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more.
And no matter what menu items they order, there’s one ingredient that’s always constant — a smile.
We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties.
In fact, smiles are so much a part of our culture that we changed our logo to include one.
This is just one of the many fun and exciting changes you can expect from IHOP®.
Because we know the shortest distance between two people is a smile.
– Benefits: Flexible schedule Paid time off Referral program Employee discount Paid training Job Type: fulltime Education: No education required Work location: On-site