Front Office Supervisor at Kimpton Vero Beach Hotel & Spa

*SUMMARY: * The Front Office Supervisor is responsible for providing quality guest service within the guidelines specified by the hotel management.
Oversees all Front Office operations (Front Desk, PBX, Concierge, Bell, Door, and Valet Services).
Sets and maintains a high level of guest service.
Provides support for the line staff.
Properly deletes or adds any transactions that assist in the balancing of revenues.
Monitors and maintains property interfaces.
Trains, coaches, counsels, and disciplines all front office shift employees.
Provides prompt and courteous service to all guests, encouraging them to return again to generate repeat business.
Assists guests upon check-in and provides great service throughout their stay.
All functions are carried out to maintain an environment of teamwork.
*ESSENTIAL DUTIES AND RESPONSIBILITIES: * • Meet the desk agents to get any pertinent information.
• Review Front Desk logbook for any other information or incidents.
• Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is correct.
• Assess whether any guest relocation will be necessary.
• Make sure all shifts are covered as scheduled, cover as necessary.
• Follow established key control policy.
• Ensure credit policies are followed.
• Ensure the completion of the desk agents AM/PM checklist.
• Handle guest situations as they arise in a calm and professional manner.
• Assist guests with services and requests.
• Knowledgeable of all fire and emergency procedures.
• Be an expert in all employee duties to ensure you are “leading by example” in all that you do .
• Perform all other duties as directed by immediate supervisors.
• Complete other departmental duties as necessary.
• Maintain professional contact via telephone with all other hotel departments such as Reservations, Sales, Housekeeping, Bell Staff, Valet, Engineering etc.
It is crucial to ensure that hotel services are coordinated to provide the best in guest and employee satisfaction.
• Be visible at all times to our guests and staff.
• Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
• Ensure inventory controls, working with Sales and Reservations to ensure maximum selling potential and house balance.
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.
• Maintain cleanliness and organization of back office, front desk, and front desk closet.
Supervisory Responsibilities: • Oversee and supervise all duties performed by Front Office employees.
• Coach, counsel, and discipline employees when necessary, using accurate documentation and techniques.
• Ensure all Front Office employees complete their duties before departing, and that they are posted at their stations on time.
• Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found.
• Assist with any scheduled shift problems on the Night Audit shifts.
• Accountable for the training and daily monitoring of all service levels provided by employees to guests and other employees.
• Monitor and maintain Front Office operational supplies.
• Accountable for meeting or coming in under payroll and expense budgets.
• Ensure all employees are following cash and credit handling procedures.
• Ensure that all team members are following grooming and uniform standards.
*SPECIFIC EXPERIENCE WE'RE SEEKING:* • 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends and holidays.
*QUALIFICATION REQUIREMENTS:* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Education and/or Experience:* High School Diploma is preferred.
2 years of related experience in hospitality or similar industry.
Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
*Physical Demands:* While performing the duties of this job, the employee is constantly required to bend, crouch, kneel, reach, twist, stretch, push, pull, stand, see, and hear.
The employee is frequently required to squat, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), walk, and speak.
The employee is occasionally required to lift and/or move 10-25lbs and minimally move up to 50lbs.
Job Type: Full-time Pay: $18.
00 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work setting: * In-person Work Location: In person