Guest Services Manager & Volunteer Coordinator

*Job Duties:* • Manage all aspects of guest services • Oversee management of nature center gift shop with volunteer support, ensuring accurate record-keeping and proper selection, purchasing, pricing, display and tracking of inventory.
• Manage admission desk support to include occasional greeter shifts.
• Answer inbound phone calls, greet guests, and answers questions regarding the organization and upsells programs, events, and excursions • Assess visitor feedback received through comment forms, phone calls, etc.
• Manage and grow ELC memberships, including yearly renewals • Implement processes and procedures to increase revenue and visitations • Develop and implement strategies for retention of existing members and recruitment and cultivation of new members, including marketing strategy • Develop, promote and maintain a wide range of volunteer opportunities within the ELC.
• Maintain volunteer service descriptions for each volunteer’s assignment • Ensure volunteers are staffed to support the various areas of operations; to include the visitor service areas, exhibits, education, special events, development and marketing/communications.
• Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix and future workforce needs to support volunteer programs.
• Conduct and/or arrange for volunteer orientation and training • Schedule all volunteer activities.
• Develop and manage volunteer policies, procedures and standards of volunteer service • Organize and participate in volunteer recognition programs and special events.
• Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate.
• Maintain accurate records and activity reports on volunteer participation.
• Recruit, interview and place applicants for volunteer work.
• Host and attend recruiting events within the community to attract qualified candidates.
• Work with Marketing/Public Relations to publicize opportunities for volunteers.
• Provide ongoing support and guidance to volunteers.
• Act as the point of contact for communications with volunteers.
• Conduct tours as needed.
• Actively pursue opportunities for volunteer engagement in all ELC activities.
• Organize and execute volunteer appreciation including, but not limited to events as well as oral and written encouragement.
• Organize collaborative volunteer meetings for sharing best practices.
• Provide regular volunteer updates across all channels.
• Maintain a log of all volunteer-related activities.
• Serve as the volunteer liaison for communication and planning to all ELC departments as well as community activations.
• Maintain and curate a positive brand culture for ELC by supervising all volunteers.
• Complete a yearly audit of volunteer staffing and needs.
• Organize profile-raising events to attract new volunteers.
• Maintain regular member outreach, including regular solicitation of member feedback.
• Review and develop the current membership offering including pricing and benefits.
• Oversee all membership renewal systems.
• Ensure membership offering is clearly and consistently presented through the ELC’s digital channels, onsite for visitors, and across wider public program activities.
• Research and acquire opportunities to promote membership via partnerships or third party affiliates.
*• Requirements:* • Minimum of three years of experience in customer service, hospitality, retail or related field • Passion for the organization’s mission and initiatives.
• Positive, energetic, and outgoing attitude.
Strong work ethic.
• Strong computer skills (including Microsoft Office) and the ability to learn other software programs.
• Detail-oriented, team-player with a talent for problem-solving, and ability to implement plans that support moving the organization forward.
• Professional appearance and clear, concise business-like communications skills with staff and the public • Willingness and ability to adapt to changing scenarios with good humor.
• Self-motivated and committed to performing the highest quality work.
• The ability to lift objects up to 25 pounds to waist height and set up and break down folding chairs and tables of various sizes.
• Must have a schedule flexibility to accommodate weekend and evening hours.
Job Type: Full-time Pay: $17.
00 - $21.
00 per hour Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off Schedule: * Day shift * Evening shift * Weekends as needed Work Location: In person