The Assistant Manager is responsible for managing the daily operations of a single restaurant, in accordance with company
QSC standards as defined by the Operations Manual, for an assigned shift or in the Restaurant General Manager’s absence.
This position is the second of three levels in the Restaurant Management chain of command.
*ESSENTIAL FUNCTIONS*
* Supervises crew members and team leaders (2-20 people) in the preparation of menu items to ensure compliance with all
Popeyes Corporate Operations and Sanitation standards.
This is measured through Restaurant Progress Report (RPR), shops
shift critiques, and Mystery Shop scores.
* Supervises hourly staff to maintain a good level of customer service and ensure orders are taken in a prompt,
accurate and courteous manner.
Resolves customer complaints as required.
* Recruits, hires and selects crew members to ensure an adequate level of staffing and service in the restaurant, which
is critical to maintain a productive level of operation.
* Prepares required reports mandated by RGM and Area Managers, including but not limited to:
* Daily Inventory and Cash Control Record
* Petty Cash Voucher
* Purchase Receipt Ledger
* Notice of Disciplinary Action
* Safety Inspection List
* Bank Deposit Slips
* Payroll Transmittals
* Posting of Operational Figures
* Uniform Inventory Form
* Supervises hourly staff in the cleaning of equipment and restaurant facilities to ensure maintenance of sanitation
standards.
* Takes inventory of stock at closing to determine ordering date and quantity of supplies required to prevent
shortages, along with other administrative duties as required.
* Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine
shortages or overages and prepares bank deposits.
* Manages other key controllables during a shift, such as labor, food cost, cash, and waste.
* Trains, evaluates and completes hourly work schedule for restaurant staff.
Such as:
* Critical Training Area includes:
* food preparation
* food safety
* appearance
* customer service
* suggested selling techniques
* sanitation
* Employee Evaluation includes:
* performance appraisal
* wage increases
* promotions
* suspensions
* terminations
* Helps build a positive and motivating environment for all employees that is committed to delivering superior customer
service.
* Responsible for training and development of Shift Managers.
* Produces restaurant schedule of product ordering in accordance with prescribed guidelines and assists RGM during the
financial process.
* All other duties as assigned.
Job Type: Full-time
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Paid training
* Vision insurance
Experience level:
* 2 years
Restaurant type:
* Quick service & fast food restaurant
Shift:
* 10 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Work Location: In person
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