HFMG Phlebotomist Team Lead - Gateway Laboratory

POSITION SUMMARY Provides quality service and stewardship by ensuring optimal support of laboratory testing activities through timely, accurate sample collection and preparation.
Deals with and resolves all customer-related issues in a friendly, courteous, professional, and timely manner.
Effectively communicates and escalates barriers, opportunities, and other department needs to the lab supervisor in real-time.
Must demonstrate the ability to assume a leadership role as the designee of the laboratory leadership team, in problem-solving and promoting organizational goals and objectives.
Assists the lab supervisor in the coordination of daily inpatient, outpatient phlebotomy, and other pre-analytical needs, staff scheduling, processing, shipping of patients’ specimens, as applicable: EKG and POC testing, and reporting, filling in as needed all department’s shifts and throughout Health First Lab locations.
PRIMARY ACCOUNTABILITIES • Complies with all Health First, HF Laboratory policies and procedures, along with all pertinent federal and state accreditation agency requirements.
• Complies with policies, procedures, processes in the collection and processing of patient specimens, and provision of patient services, including offsite phlebotomy services as applicable.
• Meets & shows commitment to continuously improve goals and performance improvement metrics developed to provide quality patient care.
• Assures valid patient results as evidenced by zero patient or sample identification errors in the pre-analytical and post-analytical phases of laboratory procedures per evaluation period.
• Demonstrates the appropriate skill sets as determined by the Annual Competency Assessments.
• Ability to perform basic computer skills pertinent to job performance.
• Availability to meet departmental staffing demands (i.
e.
holidays, weekends, coverage for illness and/or emergencies, reduced operations, increased workload) per department expectations and demonstrates effective time management.
• Complies with the Health First I-Care values and demonstrates effective communication with co-workers and management to include proper escalation when necessary.
• Assume scheduled shift responsibility when coverage is unavailable.
• Adjusts the posted schedule as needed, arranges changes in coverage with the staff and informs the supervisor.
• Mentors co-workers and students technical development.
• Optimizes department efficiency by effective adjusting of staffing schedule and daily monitoring of Inpatient, Outpatient Phlebotomy and Support Services Operations.
• Performs POC (Point of Care Testing) on the lab menu at the assigned site, correctly and in a timely manner, if applicable.
• Participate in Proficiency Testing as determined by state regulations, if applicable.
• Assists with the oversight and performance of lab registration, insurance eligibilities, authorizations, and payments, if applicable.
• Takes on additional duties as assigned by laboratory administration.
Qualifications: MINIMUM QUALIFICATIONS • Education: High school diploma or equivalent; and a diploma from an accredited phlebotomy training program • Licensure: Valid Florida Driver’s License Certification: National Phlebotomy Certification from an accredited National Phlebotomy Certification Agency, EKG Certification, if applicable; Current AHA BLS certification • Work Experience: Meets qualification as Phlebotomy II; 2 years of experience in venipuncture and specimen processing.
• Knowledge/Skills/Abilities: Strong computer skills, excellent customer service skills, good oral and written communication skills, ability to prioritize and organize work.
Must be able to cover alternative shifts, weekends, and holidays to meet customer needs when requested by lab supervisor.
PREFERRED QUALIFICATIONS • Education: • Licensure: • Certification: • Work Experience: 3 years of experience in venipuncture and/or lab specimen processing PHYSICAL REQUIREMENTS Ability to adapt to a combination of sitting, walking, bending, stooping, reaching, and lifting throughout the shift.
Ability to push wheelchairs, stretchers, and beds.
Ability to be flexible in covering required shifts (mandatory overtime).
Ability to lift up to 20 pounds unassisted, several times a day.
Willing and able to work with bio-hazardous/toxic materials following OSHA guidelines.
Visual acuity and hand-eye coordination to perform clinical tasks.
Must be able to pass a colorblind test.
Must be able to stand for extended periods.
Must be able to sit and operate a computer.
MENTAL DEMANDS Ability to work in a stressful environment.
Ability to respond to life threatening situations.
Ability to work with patients in long-term care environments, as applicable.
Ability to work with and share knowledge with students and associates.
Ability to make decisions.