*Job description*
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Guest Service Representative, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You’ll also create the warm atmosphere that makes our guests feel at home in any location.
*_Your day-to-day_*
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time.
Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other duties when your colleagues need your help
*What we need from you*
*·Communication skills*- guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your *problem-solving skills*will turn issues into opportunities so every guest leaves with great memories
· *Fluency in the local language*- extra language skills would be great, but not essential
· *Literate and tech-savvy*- you’ll need a good grasp of reading, writing, basic maths and computers
· *Flexibility*- night, weekend and holiday shifts are all part of the job
· You’ll have a *high school diploma or qualification.
*A college or university degree would be a bonus, but not essential
· *Experience*- ideally, you’ll have spent at least one year in a front desk or guest service position
· *Strength*- sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg).
This can involve bending and kneeling
Job Type: Full-time
Pay: From $13.
50 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
* Hotel experience: 1 year (Preferred)
Work Location: In person
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